Refund eligibility
Eligibility follows the tender result and applicable tender conditions. Eligible deposits are linked to their original transaction.
Finance policy
EMD refund policy
How EMD eligibility, approval, processing and exceptions are handled.
Approval and processing
Refunds pass through controlled approval and finance processing before transaction details are recorded.
Exceptions and forfeiture
A refund may be held, partially processed or forfeited only under applicable tender rules with a recorded reason.